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Frequently Asked Questions and Answers


Sections


Click on a section to view its frequently Asked Questions.

GENERAL QUESTIONS

ADMISSIONS/ENROLLMENT QUESTIONS

FINANCIAL AID QUESTIONS

ADVISING AND RETENTION QUESTIONS

MOODLE

INFORMATION TECHNOLOGY

PAYMENT PLANS

TESTING SERVICES

ACADEMIC QUESTIONS

TRiO STUDENT SUPPORT SERVICES

NON-CREDIT / WORKFORCE DEVELOPMENT

 

 

 

 

 


GENERAL QUESTIONS


Click on a question to find the answer.

What do I need to do to schedule a tour of SEARK College?

What is the cost to attend SEARK College?

I am still in high school but want to take college classes.  What do I have to do?

Do I have to take a test to enroll at SEARK College?

I am a former SEARK College student and want to come back to school.  What do I have to do?

When is the last day to register or enroll for classes 

What are SEARK College’s office hours?

How do I transfer credits that I earned at another college?

What classes transfer?

I need to drop a class or withdraw from all my classes.  What do I have to do?

How do I request an official transcript from SEARK College?

Can I get a copy of my shot records or other transcripts in my file?

Does SEARK College offer a GED program?

Does SEARK College accept online GEDs?

Can I request a transcript over the phone?

How can I get a copy of my GED?

What do I do if I lose my Student ID Card?

 

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ADMISSIONS/ENROLLMENT QUESTIONS


What do I have to do to enroll at SEARK College?

How do I transfer from another college to SEARK College?

Why do I need my shot records?

What is Concurrent Credit?

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FINANCIAL AID QUESTIONS


What is FAFSA?

What are the steps to getting Financial Aid?

What is Southeast Arkansas College school code for the FAFSA?

What is the toll free number to the IRS (for the 2012 Tax Return Transcript)?

What are the office hours in the Financial Aid office?

What is the Financial Aid fax number?

How long does it take Financial Aid to be approved?

When will I get my refund check?

I received a letter in the mail stating that I need additional information in order to complete my Financial Aid. Where can I locate forms?

How do I make corrections on my FAFSA?

How do I apply for a student loan?

I have a letter that says my Financial Aid is suspended. Can I get a loan?

If my Financial Aid is suspended, can I get my Financial Aid back?

What is Satisfactory Academic Progress?

If I previously attended other colleges/universities, do I need to submit all transcripts even if I didn’t complete any courses while enrolled or if I was informed that credits will not transfer?

 

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PAYMENT PLANS


Does SEARK College have a payment plan for tuition and fees?

How do I login to the payment plan?

How do I pay my tuition on WebAdvisor?

How can I check my balance?

WebAdvisor shows I have a balance due. How do I correct this?

Can I pay half of my tuition at the cashier’s office?

Will my class be dropped if I do not pay by the payment date?

Can I re-register for dropped classes and when?

Arkansas Rehab or another sponsor is paying half of my tuition, when is the remaining balance due?

The credit card I set my payment plan on has been canceled.  What do I do?

When is the last day to set up a payment plan?

 

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ADVISING AND RETENTION QUESTIONS


What services does the Retention and Advisement Center offer?

How do I enroll with the Office of Disability Services?

Where do I go to get assistance with veteran’s benefits?

How am I assigned to an advisor?

Why do I have to see an advisor?

Who is my advisor?

What do I do if I am unable to find my academic advisor in his/her office?

Where do I go to change my major?

I need to register with the Retention and Advisement Center for my Strategies for College Success course.

 

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TRiO STUDENT SUPPORT SERVICES


What is TRiO Student Support Services?

Who is eligible?

How do I join TRiO/SSS?

 

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ACADEMIC QUESTIONS


Whom do I contact to take more than 18 hours?

How do I check my grades?

What are Developmental courses?

How do I appeal a grade?

 

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MOODLE


What is MOODLE?

When will my classes be available in Moodle?

How do I access Moodle?

Moodle Issue

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INFORMATION TECHNOLOGY


What is WebAdvisor?

How does WebAdvisor help students?

What is my WebAdvisor username?

I do not remember my WebAdvisor user name and/or password. What do I need to do?

What is my printing code?

How much credit do I get per semester for printing?

How can I add to my printing balance?

How much do I have left on my printing balance?

How do I access my student email?

Where can I go (on campus) to check my email?

What is student email used for?

Can I connect to SEARK College’s Wi-Fi?

Can I connect my phone to SEARK College’s Wi-Fi?

Can I use the SEARK College’s Wi-Fi at my house?

Can someone help me with problems I am having with my computer/laptop/tablet/device/order software?

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TESTING SERVICES


THE COMPASS TEST

Where do I go to take the test?

What do I need to bring with me to take the test?

When will I get the test results?

Can I take the test again?

What can I do to prepare for the test or improve academic skills needed for the test?

 

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THE ACT TEST

Can the ACT test be taken at SEARK College?

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THE WORK KEYS TEST, CRC TEST, OR ARKANSAS CAREER READINESS CERTIFICATE TEST

What is the Career Readiness Test?

I want to take the CRC test.  What do I have to do?

Why do I have to take the report and letter to the SEARK College Library?

When is the test given?

How long is the test?

Is there a cost for the test?

When will I get the results of my test?

How can I study for the test?

Do I need to bring anything for the test?

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THE CLEP TEST

SEARK College does not offer the CLEP Test

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THE KEYBOARDING TEST

Where do I go to take the Keyboarding Test?

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TUTORING SERVICES

Does SEARK College provide tutoring for students?

Where do I go for tutoring?

Who will be my tutor?

How long do tutoring sessions last?

Do I have to make an appointment for tutoring help?

If I cannot attend my tutoring appointment, what should I do?

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Non-credit/Workforce Development


Do you need a high school diploma or GED to take a non-credit course?

How can I get a replacement CPR card?

What is contract training for a business?

What specific training does SEARK College WDC provide?

What specific certification testing does SEARK College WDC provide?

What is EWTP?

How can I find out if I qualify for the EWTP grant?

What is open enrollment?

Are you certified at the end of an open enrollment class?

What kinds of training classes are offered?

When are classes held?

Where are the classes held?

How long are the classes?


What do I need to do to schedule a tour of SEARK College?

To schedule an on-campus tour click here, or contact the Recruiting Office at (870)-850-3074 or (870) 850-3116 to arrange for an individual or group tour of the campus.  To view the SEARK College Map please click here.

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What is the cost to attend SEARK College?

The number of credit hours you take determines the cost to attend SEARK College. The basic tuition rate is $84.00 per credit hour plus fees. The State of Arkansas does not charge tuition for citizens age 60 and over. All other fees apply. 

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I am still in high school but want to take college classes.  What do I have to do?

High school students must meet the general enrollment requirements and present a letter of recommendation from their high school counselor or principal.  High school students must have a GPA of 3.0 or higher and the required college-level test scores to enroll in college courses. For additional information about the Advance Placement Program, please click here

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Do I have to take a test to enroll at SEARK College?

Yes.  SEARK College requires the ACT Admissions Test or the Accuplacer Placement Test for enrollment at SEARK College.

Students who scored less than 19 in Reading, Writing, or Math on the ACT Test must take the Accuplacer Placement test to enroll in SEARK College.

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I am a former SEARK College student and want to come back to school.  What do I have to do?

If you have missed two or more semesters at SEARK College, you must file an Application for Readmission with the Admissions Office.   

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 When is the last day to register or enroll for classes

The Academic Calendar includes dates for all activities at SEARK College. 

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What are SEARK College’s office hours?

Standard office hours are 8:00 am -5:00 pm Monday through Friday for the regular school year with extended hours for Student Services and Cashier until 6:00pm on Tuesdays.  Summer hours may vary.

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How do I transfer credits that I earned at another college?

Please click here for information on transferring credits from another institution.

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What classes transfer?

The Arkansas Department of Higher Education maintains the Arkansas Course Transfer System (ACTS).  To view courses that transfer from college to college or university please visit http://www.adhe.edu/divisions/academicaffairs/Pages/aa_acts.aspx

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I need to drop a class or withdraw from all my classes.  What do I have to do?                               

1.   Within the first two weeks of the start date of classes, students are able to drop a class or classes (but not  

      all classes) online via WebAdvisor. To drop all classes see # 2 below.

2.     If a student wishes to drop all classes and withdraw from SEARK College, the student must

        go to the Registrar’s Office to complete a Withdrawal Form. The student’s instructor,

         advisor, financial aid officer and Retention Center officer will need to sign off on the withdrawal form.

3.    The last date to drop a class (and to receive a full refund of tuition) is found in the current

          Academic Calendar

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How do I request an official transcript from SEARK College?

For information and procedures for requesting a transcript click here

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Can I get a copy of my shot records or other transcripts in my file?

No. Once information is submitted for admission to SEARK College, it becomes the property of the College and is not available for release.

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Does SEARK College offer a GED program?

No.  However, UAPB does have an Adult Education Center satellite office located at SEARK College. The phone number is 870-534-0749.

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Does SEARK College accept online GEDs?

GED’s from accredited institutions are accepted.

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 Can I request a transcript over the phone?

No, transcript requests cannot be made over the telephone. You must complete a Transcript Request Form, and fax it to 870-543-5958 or submit to the Data Entry office.

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How can I get a copy of my GED?

You must request a copy of your GED from the GED Testing Center.

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What do I do if I lose my Student ID Card?

Replacement ID cards cost $5.00, payable to the cashiers in the Business Services office.  IDs are made in the Data Entry office of Student Services.

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What do I have to do to enroll at SEARK College?

Forms and procedures for applying and enrolling at SEARK College can be found by clicking here.

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How do I transfer from another college to SEARK College?

Transfer students making application for admission to Southeast Arkansas College must submit an official transcript from all colleges/universities where they have been officially registered. Students who have successfully completed English Composition I and College Algebra or have proof that they have satisfactorily completed remediation may be admitted without ACT, SAT, or COMPASS scores. Meeting these requirements will enable them to enroll in college level English and math courses. Students may request a transcript evaluation by completing a Transcript Evaluation Form and submitting to the Admissions Office to determine the credits that may be transferred.

In the event that receipt of a student's transcript is unavoidably delayed, a transfer student may be admitted provisionally pending receipt of the official transcript. SEARK College reserves the right to require the transfer student’s immediate withdrawal (with loss of tuition and fees) if the student’s previous record does not meet admission requirements. Transfer students who are seeking a degree or certificate from SEARK College need to request an evaluation of their transfer credits. A form is available in the Admissions Office for this purpose. Only grades of “C” or better from institutions of higher education which are accredited or candidates for accreditation by a regional accrediting association will transfer as "credit".

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Why do I need my shot records?

The Arkansas Department of Higher Education (ADHE) and the Arkansas Health Department require shot records.

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What is Concurrent Credit?

For information please click here

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What is FAFSA?

FAFSA stands for Free Application for Federal Student Aid.  This online form must be prepared each year by current and prospective college students to determine their eligibility for federal student financial aid.  

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What are the steps to getting Financial Aid?

View the procedures for obtaining Financial Aid by clicking here.

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What is Southeast Arkansas College school code for the FAFSA?

The school code is 014893

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What is the toll free number to the IRS (for the 2012 Tax Return Transcript)?

The number is 1-800-829-1040.  If you continue to press 0 after calling this number, you will be directed to a live operator.  You may have the operator fax all transcripts to (870) 850-8516.

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What are the office hours in the Financial Aid office?

Regular hours are 8:00 am – 5:00 pm on Monday, Wednesday, Thursday and Friday and 8:00 am – 6:00 pm on Tuesdays.

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What is the Financial Aid fax number?

870-850-8516

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How long does it take Financial Aid to be approved?

It will take up to two weeks to finalize your financial aid, once your file is considered complete. However, during peak processing times, it may take up to three weeks to finalize your aid.  Be sure to complete all documents before submitting to the Financial Aid Office.  Omissions and reporting errors will delay processing.

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When will I get my refund check?

Information concerning refunds will be posted on campus monitors during each enrollment period.

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I received a letter in the mail stating that I need additional information in order to complete my Financial Aid. Where can I locate forms?

Financial Aid Forms are available for printing on our website.  Forms are also available in the Financial Aid Office.

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How do I make corrections on my FAFSA?

Go to http://www.fafsa.gov and sign in with your personal identification number (PIN – usually a four-digit number). Next, select "make a correction". Click “submit” after your corrections have been made. You will be notified by FAFSA (by e-mail if eligible) when the corrections are processed.

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How do I apply for a student loan?

Please print and complete The Student Loan Request Form.  Next, visit www.studentloans.gov, complete Loan Entrance Counseling & print the confirmation page. If this is your first time securing a loan with SEARK College, you will need to complete the Master Promissory Note at www.studentloans.gov. Submit the Student Loan Request Form, Loan Entrance Counseling Confirmation Page, and the Master Promissory Note to the Financial Aid Office.

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I have a letter that says my Financial Aid is suspended. Can I get a loan?

Unfortunately, you will only be eligible for a private loan through your personal bank or other financial institution.  If your Federal aid is suspended for any reason, you will not be eligible for a Pell grant, SEOG grant, work-study or any federal student loans (subsidized/unsubsidized). 

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If my Financial Aid is suspended, can I get my Financial Aid back?

You must be making Satisfactory Academic Progress in order to be eligible for any type of federal student aid.  You will need to see a Financial Aid Advisor for this determination.

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What is Satisfactory Academic Progress?

Satisfactory Academic Progress (SAP) is passing a requisite number of hours (completion rate), achieving a required Grade Point Average during any semester or academic year, and completing a program of study within maximum time limits.  When a student fails to maintain SAP, he or she is no longer eligible to receive Title IV aid.  The minimum GPA requirement is 2.00 and the completion rate is 67%.  This is required each term and overall.

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If I previously attended other colleges/universities, do I need to submit all transcripts even if I didn’t complete any courses while enrolled or if I was informed that credits will not transfer?

Yes – you must submit all transcripts from each institution attended even if you have earned credits that will not officially transfer to SEARK or have taken classes in which you officially withdrew or earned failing grades.  

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Does SEARK College have a payment plan for tuition and fees?

Yes. Click here to establish a payment plan

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How do I login to the payment plan?

You can access your payment plan through WebAdvisor.    

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How do I pay my tuition on WebAdvisor?

Click here to access WebAdvisor. Login and select the link to pay your tuition 

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How can I check my balance?

Click here to access WebAdvisor. Login and select the link to check your account balance.

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WebAdvisor shows I have a balance due. How do I correct this?

Contact the Cashier Window for information about your balance due and make payment.

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Can I pay half of my tuition at the cashier’s office?

No, this option is not available, as all payment plans must be set up online.

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Will my class be dropped if I do not pay by the payment date?

Yes.  Drop dates for non-payment of tuition and fees can be found on the Academic Calendar

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Can I re-register for dropped classes and when?

Yes, you can re-register after you have made your required payment, until the last day to add classes.

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Arkansas Rehab or another sponsor is paying half of my tuition, when is the remaining balance due?

All payments are due at the time of registration, and will have to be taken care of prior to the next drop date.

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The credit card I set my payment plan on has been canceled.  What do I do?

Contact Nelnet at 1-800-609-8056 and give them the new card number.  They may have terminated the contract due to the invalid card and Nelnet will advise you what to do about your contract terms.

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When is the last day to set up a payment plan?

Important activities and dates can be found in the current Academic Calendar.

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What services does the Retention and Advisement Center offer?

For services available through the Retention and Advisement Center, click here.

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How do I enroll with the Office of Disability Services?

The Office of Disability Services is located in The Retention and Advisement Center in Student Services Building, Room 160. Fill out a Student Intake form along with an Accommodation Request form in the ODS and then meet with the ODS Counselor, preferably within the first two weeks of the semester, to discuss required documentation and available accommodations.  If requesting accommodations that require time to prepare, such as scheduling a sign language interpreter, request the accommodation with two months advance notice

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Where do I go to get assistance with veteran’s benefits?

1.   To determine the benefits you qualify for visit http://www.benefits.va.gov/gibill/index.asp. 

2.      Please visit the VA Advisor in the Retention and Advisement Center located in Student Services Building, Room 160

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How am I assigned to an advisor?

A student’s declared major determines the advisor assignment. There may be only one advisor for certain majors. A student must come to the Student Retention and Advisement Center located in Student Services Building Room 160 to change advisor

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Why do I have to see an advisor?

Students must see their academic advisors each semester to review the courses that have been completed towards their degree plan as well as courses that must be completed.  Proper academic advisement ensures correct course placement. Students will not be able to register until they have visited their advisor. 

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Who is my advisor?

To identify your advisor, click here. You will need to your seven digit SEARK Student ID number. 

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What do I do if I am unable to find my academic advisor in his/her office?

Instructors are required to have office hours posted for students to view on the instructor’s office door. If a student is not able to meet with his or her advisor at the posted times, request an appointment at another time or visit the Division Chair for assistance. 

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Where do I go to change my major?

A student may change his or her major in the Student Retention and Advisement Center, Student Services Building Room 160.  However, changing to another major may affect the student’s financial aid.  Therefore, before changing their major, it is recommended the student check with the Financial Aid Office.

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I need to register with the Retention and Advisement Center for my Strategies for College Success course.

The Retention and Advisement Center is located in Student Services Building, Room 160.  Simply come in, fill out an intake form, and speak with one of the Advisors. This is part of the curriculum for Strategies for College Success.

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What is TRiO Student Support Services?

TRiO Student Support Services (SSS) is a comprehensive program of intensive support services, funded by the U.S. Department of Education, designed to increase retention and graduation rates and to facilitate transfer from SEARK College to a 4-year college or university.

The purpose of the SSS program is to increase the number of disadvantaged low-income college students, first-generation college students, and college students with disabilities who successfully complete a program of study at the postsecondary level.

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Who is eligible?

1.  First-Generation College Student (neither parent/guardian has Bachelor’s degree) and/or

2.  Low Income (based on Federal Income Guidelines) and/or

3.  Student with Disabilities (verification required)

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How do I join TRiO/SSS?

To participate in the Student Support Services program at SEARK, you must apply and be accepted to the program.  Applications are available in the SSS office located in the Administration Building, Suite 100, across from the entrance to the Commons


.Whom do I contact to take more than 18 hours?

The Vice President of Academic Affairs must approve a course load over 18 hours. 

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How do I check my grades?

Students must log onto their WebAdvisor account to check grades and print an unofficial transcript.

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How do I appeal a grade?

A student wishing to appeal a grade has 45 days from the end of the semester to appeal a grade.   Please go to the index of the College Catalog and Student Handbook.  Select Academic Appeals to view the steps to appeal a grade.

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What are Developmental courses?

Developmental courses are courses that must be taken if a student does not achieve college level scores on the Compass or ACT Test. Developmental courses include Fundamentals of Math, Elementary Algebra, Intermediate Algebra, Developmental Reading, Basic English, and Fundamentals of Writing.

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What is MOODLE?

Moodle: Modular Object-Oriented Dynamic Learning Environment is an online supplemental instructional tool utilized by SEARK College faculty where you will interact with your instructors and fellow students in your online or on-campus courses. Please view the Moodle Orientation that explains how Moodle is used.

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When will my classes be available in Moodle?

Courses will be in Moodle on the first day of classes

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How do I access Moodle?

Click here to go directly to Moodle, or go to www.seark.edu and click on the “Moodle” link at the bottom of the page. 

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Moodle Issue

DO NOT use Internet Explorer as the web browser for Moodle. Use Firefox or Google Chrome as your Moodle web browser.

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What is WebAdvisor?

WebAdvisor is an electronic database containing valuable resources and information students use to manage their academic progress.  Find more information about WebAdvisor by clicking here

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How does WebAdvisor help students?

Through WebAdvisor, students can plan their academic program, register for classes, view their class schedules, pay tuition, check account balances, check grades as when they are posted, view their transcripts, and request transcripts to be sent to other schools 

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What is my WebAdvisor username?

Your student ID number determines your WebAdvisor username.The username should be the student ID number (0012345), including leading zeroes.   In some cases (particularly for returning students), the student’s username will be last name, first name, middle initial (or middle name); for example, smithjohnr or smithjohnrobert. 

Users can find the username on WebAdvisor  by using the "Account Information" link on WebAdvisor.  If you are unable to access your WebAdvisor account, please call the IT Helpdesk at 850-4900 for assistance.

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I do not remember my WebAdvisor user name and/or password. What do I need to do?

Try to recover your user name and password by visiting the WebAdvisor home page.  Use the three links “Account Information”, “I’m New to WebAdvisor”, and “What’s my Password” on the bottom of the page to recover your information.  If this process does not work, please call the IT Helpdesk at 850-4900 for assistance.

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What is my printing code?

Your print code user name is your student ID number and your password will be your 6-digit birth date (010113). If this does not work, please contact the IT Helpdesk at 850-4900 for assistance.

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How much credit do I get per semester for printing?

Each student gets a credit of $5.00 per semester for printing of schedules and other information.  Each page printed costs $0.10 toward this balance.  Any unused credit can be carried forward up to a cap of $50.00.  This credit is non-transferable and non-refundable.  Print funds are non-refundable, so it is recommended to add only small amounts of funds toward printing if necessary.

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How can I add to my printing balance?

The student will need to go to cashier to pay the amount that they want to add.

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How much do I have left on my printing balance?

The print software will show a pop-up that displays the existing balance when the print option is selected.  If this does not occur or the balance seems incorrect, please contact the IT Helpdesk at 850-4900.  The helpdesk cannot add funds or credit funds to accounts.

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How do I access my student email?

Student email is provided by GoogleApps.  Users can log in through Google using the full email address as the username (for example, 0011111atstudent.seark.edu).  Alternatively, click here to access student email and follow the directions on the page.

The username, as noted above,  will be your student ID number (0012345) @student.seark.edu. Your password will be your 8-digit birth date (01012013).

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Where can I go (on campus) to check my email?

Students may use any open lab to check their email.

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What is student email used for?

It will be the primary means of communication used by the College for emergency notifications, important news and information.  It will also serve as a communication link between you and your instructors outside the classroom. It can be used for submitting papers (if the instructor allows submissions via email) and asking your instructor questions when not in class.   We recommend using an app to receive your email on a smart phone.

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Can I connect to SEARK College’s Wi-Fi?

Yes, but have to bring laptop to the IT Department to be checked for antivirus and have no file sharing software installed. We will show you how to connect to the wireless network while you are there.

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Can I connect my phone to SEARK College’s Wi-Fi?

Yes.  You can connect up to 3 devices, but not all devices are supported and we do not provide support for non-college equipment.  Devices must allow the user to log into the WIFI through the login page; no exceptions will be made for devices that do not accomodate the login page.

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Can I use the SEARK College’s Wi-Fi at my house?

No, it is an on-campus service only.  It does not reach outside of most buildings on campus.

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Can someone help me with problems I am having with my computer/laptop/tablet/device/order software?

No, we do not provide support for non-college equipment and cannot assist with any financial transactions of any kind.

Please contact 850-4900 (IT Help Desk) for other questions or assistance

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Where can I go (on campus) to check my email?

Students may use any open lab to check their email.

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Where do I go to take the test?

The Accuplacer test is given in the Intake Testing Center located in the Student Services Building, Room 142.

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What do I need to bring with me to take the test?

Along with your receipt, you will need a photo ID, your Social Security Number, and a pen or pencil.  You may also bring a calculator for the math portion of the test.  

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When will I get the test results?

You will get a printout of your scores immediately upon completion of the test.

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Can I take the test again?

The test may be taken again after you have spent time in some type of skill improvement efforts. The fee for a retest is $10.00

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What can I do to prepare for the test or improve academic skills needed for the test?

 

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Can I take the Accuplacer test at SEARK for another school?

Yes

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Can the ACT test be taken at SEARK College?

Yes, SEARK College is an official testing site for the ACT test. Refer to www.act.org for test dates and registration.

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What is the Career Readiness Test?

The Arkansas CRC Test certifies that a person has core employability skills required across multiple industries and occupations. The certificate earned by successfully completing the test will help distinguish job seekers from the competition and help them enhance their workplace skills. 

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I want to take the CRC test.  What do I have to do?

First, you must visit the Arkansas Department of Workforce Services or the Arkansas Workforce Center, both located at 1001 Tennessee to register for a skill-building program called KeyTrain.  You will be given a user name, password, and instructions on how to complete the KeyTrain component of the Career Readiness Certificate program.

When you successfully complete KeyTrain you will be given a report showing your scores for Key Train and a Referral Letter authorizing you to take the CRC test at SEARK College, the authorized test center for our area.  You will receive instructions to take the Score Report and Referral Letter to the Library at Southeast Arkansas College.

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Why do I have to take the report and letter to the SEARK College Library?

The Referral Letter contains required information to register each person for the test.  In order to be registered for the next scheduled test, the Library staff must receive the Referral Letter and Score Report no later than 12:00 noon on the Wednesday prior to the test date.

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When is the test given?

Generally speaking, the CRC test is scheduled every two weeks, on Friday’s.  If demand for the test is high, additional test dates are scheduled.

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How long is the test?

The test is a timed test that normally takes approximately four (4) hours to complete.

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Is there a cost for the test?

There is no fee for the test.  The state of Arkansas is paying all costs for the tests. 

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When will I get the results of my test?

Immediately upon completion of the test, you will receive a report showing the level of certificate you have earned.  The actual certificate will arrive at SEARK College in 4-6 weeks and will be mailed to you.

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How can I study for the test?

Log into your KeyTrain account and work Level 4-7 lessons in Reading for Information and Applied Math, and work Level 4-6 lessons in Locating Information.

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Do I need to bring anything for the test?

Bring a photo ID, a basic 10-key calculator, and pen or pencil.

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Where do I go to take the Keyboarding Test?

The Keyboarding Test is given in the New Student Intake Testing Center located in Student Services Building, Room 142.  There is no fee for this test.

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Does SEARK College provide tutoring for students?

Yes! Southeast Arkansas College students can receive free tutoring by completing a Request for Tutoring Form and submitting to the Library desk attendant.  Based on information provided on the request form, you will be contacted to schedule tutoring services. 

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Where do I go for tutoring?

Tutoring Services are located in the Library and eLearning Center from 8:00 am – 5:00 pm Monday – Friday.  After hours tutoring is available by appointment.


Who will be my tutor?

Your tutor will be determined by the subjects you need help with, the day/time you have available for tutoring, and the availability of either a Peer Tutor or Professional Tutor

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How long do tutoring sessions last?

Tutoring sessions are normally one hour but are very flexible based on student’s needs and the availability of tutors.

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How often can I receive tutoring help?

As often as you need assistance and a tutor is available.

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Do I have to make an appointment for tutoring help?

Appoints are preferred, especially if you feel you need continued assistance, but walk-in tutoring is available, provided a tutor is available.

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If I cannot attend my tutoring appointment, what should I do?

Please contact the Tutoring Coordinator if you are unable to attend a scheduled tutoring session.  Excused absences will continue to reserve your scheduled appointment.  Three consecutive unexcused absences will result in the loss of your scheduled appointment.

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Do you need a high school diploma or GED to take a non-credit course?

Specific education levels are not required for most SEARK College WDC courses. The type of course in which you are enrolling and your experience are generally the criteria for determining eligibility. Any pre-requisites will be listed in course announcements.  Return to the top


 

How can I get a replacement CPR card?

CPR cards are purchased from the American Heart Association through the Southeast Arkansas Medical Information Center (SEAMIC). Contact their office at 4010 Mulberry Street, Pine Bluff, (870) 541-7627 for cost and procedure.  Return to the top


 

What is contract training for a business?

Contract training is a contractual agreement between an employer and SEARK College to provide specific training requested by the employer. Return to the top


 

What specific training does SEARK College WDC provide?

SEARK College WDC provides many different areas of training: ranging from leadership excellence, outstanding customer service, business foundations, administrative professional skills, and computer excellence. Return to the top


 

What specific certification testing does SEARK College WDC provide?

SEARK College WDC is a proctoring facility for the Microsoft Office Specialist (MOS) certification exams and for PowerSafe Safety Training through the Alliance Safety Council. Return to the top


 

What is EWTP?

The Existing Worker Training Program is a program that is funded by the Arkansas Economic Development Commission (AEDC). Eligible companies may receive up to 50% reimbursement on the cost of training or an income tax credit. Training must be clearly tied to specific business goals and performance objective. There are two primary objectives:

  1. To deliver customized, industry-specific training to upgrade the skills and knowledge of Arkansas’s existing workforce.
  2. To increase the capacity of state-supported educational institutions to supply the ongoing training needs of Arkansas companies. Return to the top

How can I find out if I qualify for the EWTP grant?

Eligible businesses are companies in the following North American Industry Classification System (NAICS) codes:

  • Manufacturing – codes 31-33
  • Biotechnology – code 541710
  • National/regional corporate headquarters – code 551114
  • Air transport – code 488190
  • Building trades – codes 236 and 238 (23899 not eligible)

Companies that derive at least 75 percent of sales revenue from out of state:

  • Computer firms
  • Intermodal facility or distribution center
  • Office sector (non-retail business)
  • Scientific & technical services
  • Motion picture production

Eligible Employees

  • Training is for full-time, permanent employees who work at least 30 hours a week and who are subject to Arkansas personal income tax.

Skills Upgrade Training

The training helps a company and its employees to:

  • Adapt to new or altered technologies of management and supervisory systems, continuous improvement or production methods
  • Acquire the skills needed to remain competitive, productive and economically viable

The EWTP covers classroom instruction at a work site, an educational institution or a neutral location. Training delivered by means other than traditional classroom training may be considered by the EWTP governing council, who will establish a flat rate of reimbursement if the training is approved.

Contact SEARK College WDC (870) 543-5947 or (870) 543-5950 for additional details. Return to the top


 

What is open enrollment?

Open enrollment is the process of registering for non-credit classes which are open to the community, businesses, industry, and college students.Return to the top


 

Are you certified at the end of an open enrollment class?

A certificate of completion can be awarded to each successful participant at the end of the class or course as applicable. Return to the top


 

What kinds of training classes are offered?

Classes range from computer skills, Microsoft applications, Welding, PLC, HVAC, Business Technology, Customer Service, Fiber Optic, ACT Prep, Fitness, and others. Please see Workforce catalogReturn to the top


 

When are classes held?

Classes in Continuing Education are held during the day and evening. A monthly schedule is posted on our web site.  Customized courses can be offered to accommodate employee schedules.  Return to the top


 

Where are the classes held?

Most classes are held at SEARK College Workforce Development Center of SEARK College. Classes are also taught at Dumas Delta Technology Education Center (DTEC) and Star City Civic Center. Notification of the location of each class is included in the announcement. Customized training can be taught at the location preference for the business. Return to the top


 

How long are the classes?

Classes are in different lengths in Continuing Education.  The length of the course depends upon the type and depth of course.  Please check the web site, facebook, or request more information at wdcatseark.eduReturn to the top


 

 

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